1. Complete Major computer hardware/ server related issued within 7 days. Normal computer hardware related issues within 1 working day.

2. Taking care of IT Assets Inventory & Keeping it’s updated.

3. Door system logs to be cleared.

4. ERP Dynamics support for user and Coordination.

5. Day to day user data backup should be done.

6. Daily basis monitoring, checking of local area network & connectivity.

7. Warehouse and office all works activities should be streamline with VPN connectives.

8. Lykis social media & Lykis website should be updated.

9. Network Connectivity Minimum Down time and maximum uptime.

10. Ensure Firewall Configuration is timely updated also bundle package enabled to ensure external and internal protection.

11. Antivirus Annual Renewal.

12. IT CCTV Security System to be ready with proper storage system configured with 90 days backup for corporate office also 1 year data backup to be available for warehouse. All CCTV Data to be kept separately with proper labels sticked mentioning time and date individually on drive with access available to the management.

13. Document Management system for scanning and indexing old pages to be available in digital medium.

14. Complete all the staff IT related complaints within the stipulated timelines by 100%

15. Discarding of E-waste to be adhered as per industry standards.

16. Asset Management to be available to identify assets/warranty/depreciation to be available